Solutions for Microsoft
Communication is now more complex than ever, with multiple media and an unending rise in customer expectation.
Interactions with organizations range from those knowing who and what they want, through to customers who need qualification and help. Then there are those customers and employees who want and need to ' self serve' and this poses a number of challenges that can only be overcome by the presence of a unified communication system with advanced customer contact capabilities.
Datapulse has many years experience in developing interaction management solutions, designed to improve person to person communication across organizations. We have used these skills, together with our Microsoft and telephony integration capabilities, to produce an exciting range of solutions and services that add further functionality and value to the Microsoft Lync unified communications platform.
These include: